Frequently Asked Questions
❓Got Questions? We’ve Got Print-Smart Answers.
Welcome to the Robb Xpress FAQ Hub — your go-to guide for all things print.
Whether you’re placing your first order or you’re a seasoned print pro, we’re here to make your experience smooth, simple, and stress-free. From turnaround times to file formats, we’ve answered our most commonly asked questions to help you hit “order” with confidence.
What is Robb Xpress?
Robb Xpress is your one-stop print shop, offering high-quality business cards, banners, flyers, apparel, yard signs, and more—all with fast turnaround and professional service.
Where is Robb Xpress located?
We’re proudly based New York and Pennsylvania, but we ship nationwide!
What are your business hours?
We’re open 24 hours per day.
Can I place an order online?
Yes! Visit robbx.com to browse products, upload files, and place your order 24/7.
Do you offer design services?
Absolutely. Ourdesign team (partnership with Robb Creative – robbcre.com) can help bring your vision to life—whether you need a full layout or a small tweak.
What products do you offer?
We print business cards, flyers, banners, yard signs, envelopes, stickers, buttons, apparel, posters, and more.
Can I print on both sides of a product?
Yes! Most of our products offer full-color, double-sided printing.
Do you offer custom sizes?
We sure do. Just contact us with your dimensions and we’ll get you a custom quote.
Is your apparel printing done in-house?
No. Most of our printing is done through our partnership factories where we oversee quality control. We do offer some in-house screen printing, heat transfer, and embroidery depending on your needs.
Are your stickers weatherproof?
Yes! We offer weatherproof vinyl stickers great for outdoor use.
What file types do you accept?
We recommend PDF, AI, EPS, PSD, or high-resolution JPG/PNG files (300 DPI or higher).
Do you offer templates to help me design my print?
Yes! You can download templates for most products right from our website.
How do I know if my file is print-ready?
We check for size, resolution, bleed, and color settings. If anything’s off, we’ll contact you before printing.
Is there a minimum order quantity?
It depends on the product—some items can be ordered in quantities as low as 1 piece.
Can I reorder a previous job?
Yes! Just log in to your account or contact us and we can pull up your order history.
Do you offer local pickup?
Yes! You can select local pickup at checkout if you’re near our location.
How long does shipping take?
Most orders ship within 2–4 business days. Delivery time depends on your shipping method and location.
Can I track my package?
Definitely. You’ll receive a tracking link via email as soon as your order ships.
Do you ship internationally?
Absolutely! We ship to over 50 countries.
What if my order is delayed?
Delays are rare, but we’ll notify you immediately if anything comes up—and we’ll always work to make it right.
What’s your standard turnaround time?
Most standard jobs are completed within 2–3 business days.
Do you offer rush printing?
Yes! Same-day or next-day options are available for many products. Additional charges will apply.
Can I get my order delivered same-day?
In select areas, yes. Contact us to check availability.
How do I request a rush job?
When placing your order, select the rush option—or give us a call and we’ll take care of it.
What if I need changes after submitting my order?
If we haven’t gone to print yet, we’ll do our best to accommodate edits. Contact us ASAP.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and in-store cash/card payments.
Do you charge sales tax?
Yes, sales tax is applied based on your shipping address, unless you’re tax-exempt.
Can I cancel my order?
If we haven’t started printing yet, we can cancel and issue a refund. Once production starts, cancellations are NOT guaranteed.
What if I’m not satisfied with my order?
We stand behind our work. If there’s an issue, contact us right away and we’ll make it right.
How do I contact customer support?
You can reach us at via the “Contact Us” section or via our live chat for prompt responses.
